Non-Refundable Policy

At Gest Design, customer satisfaction is our priority; however, we maintain a strict non-refundable policy to ensure fairness and clarity in our transactions. This policy is designed to address specific situations where a refund may be considered, while emphasizing that most sales are final.

Eligibility for Refunds

Refunds will only be issued under the following circumstances:

1. Shipping Issues:

   • If your order has not been delivered due to errors on our part or our delivery partners.

   • If the package is lost or incorrectly shipped.

2. Manufacturing Defects:

   • If the product you received has a verified manufacturing defect, such as damaged materials, improper stitching, or structural issues that make the item unusable.

Important Notes:

• Cosmetic or minor discrepancies that do not affect the product’s functionality or intended use do not qualify as manufacturing defects.

• Refunds are not available for personal preferences such as dislike of the color, size issues, or changes of mind.

Notification Requirements

To initiate a refund request, customers must:

1. Notify us within 1 day of receiving the product. Notifications made beyond this timeframe will not be considered, and the sale will be deemed final.

2. Provide a detailed description of the issue, including:

   • Order number

   • Clear photographs or video evidence of the issue

   • Any additional details that support your claim

Please ensure your notification is sent to support@gestdesign.com promptly. Failure to provide complete information may result in a delay or denial of your refund request.

Non-Refundable Situations

The following scenarios are strictly non-refundable:

1. Change of Mind:

   • If you decide you no longer want the product after purchase.

2. Wear and Tear:

   • Damage resulting from regular use or mishandling by the customer.

3. Delayed Notifications:

   • Requests made after the 1-day notification period will not be entertained under any circumstances.

4. Custom or Personalized Orders:

   • Items that have been customized or personalized to your specifications are non-refundable.

Refund Process

Once your refund request is approved:

• We will process the refund to your original payment method within 10 business days.

• Shipping fees are non-refundable, except in cases of shipping errors or lost packages.

If your refund request is denied, we will notify you with a detailed explanation.

Additional Assistance

For any further questions or clarification regarding this policy, feel free to reach out to our support team at gest.7.designs@gmail.com or Send Us DM on OUR Socials We are here to assist you and ensure a smooth shopping experience.

Thank you for your understanding and cooperation. We appreciate your trust in Gest Design.